Terms and Conditions

1. Transfers

Transfers are provided by SARL Action Groupe (French company number 884051319, Transport licence 2023/084/0000878) or SARL Action Transfers (French company number 907798680, Transport licence 2023/84/0002466).

2. Bookings

Bookings can only be confirmed by completing the booking form on this website.

3. Payment

Payment must be made in full at the time of booking by credit or debit card. On occasion, we may allow payment in cash on arrival - if we do this, we will still require a valid credit card to make the booking which will be charged for the full transfer cost if you fail to arrive for your transfer. We reserve the right to retain your credit card details to allow us to take payment for any changes in transfers, additional transfers, re-booked transfers or damage caused to our vehicles.

4. Delays

Action Transfers accepts no responsibility for any delays or missed flights as a result of traffic delays or other incidences outside of our control. We allow 3-4.5 hours before your flight time (3-5 hours for shared transfers) to get you from resort, with the aim of getting you to the airport 1-3 hours before your flight.

If you are not ready on time, we will leave you behind to prevent delays to other passengers and no refund will be made.

If your incoming flight is delayed, we will wait for you for as long as possible without impacting other passengers. If you are delayed more than 45 minutes, we will cancel your transfer and rebook you on a new, later transfer. If you are on a shared transfer and your delay takes you outside of shared transfer hours, you will be asked to pay the difference between your shared transfer and a private transfer.

We ask you for your arrival time and return flight departure time. We accept no responsibility if the times you give us are incorrect.

5. Early Arrivals

In the unusual event of an early arrival, your driver may not be there to meet you and there could be a slightly longer wait than normal. Please wait at the arranged meeting place and the driver will come and find you.

6. Contact

We require a mobile number to contact you on in the case of any problems or delays and to inform you of your return collection time.

7a. Cancellations

In the event of your non-arrival for a transfer, no refund will be given.

Cancellation policy:

• 14 days notice or less before first booked transfer: No refund
• 15-27 days notice before first booked transfer: 50% refund
• 28 days or more before first booked transfer: 90% refund

In the event of cancellations due to weather conditions, no refund will be given. Please ensure this is covered by your winter sports insurance.

7b. Pandemic Clause

For bookings made after 19/12/2021: It is the client's responsibility to take insurance to cover any unforeseen circumstances including illness, inability to travel, closure of resort, or other related reasons. No refunds or credit notes will be issued and bookings cannot be moved to a later date.

8. Avoriaz and Flaine Transfers

If the road is closed by the police due to bad weather or we consider it a danger to yourself and our staff, we reserve the right to ask you to take the telepherique to a safer collection point or to stay at a hotel. In this case, we are unable to offer any refund or assistance with the cost of the cable car or hotel.

9. Conduct

No drinking or smoking is allowed on any vehicle and we expect passengers to behave with respect to our drivers and vehicles, abiding by all local laws. We will not carry any passengers who are intoxicated.

In the event of any damage being caused, your card will be charged for the full cost of the repairs. In the event that a vehicle needs to be cleaned due to sickness or other reasons, an immediate €50 charge is payable to the driver.

10. Insurance

It is your responsibility to ensure you have travel insurance that covers you for any delays outside of our control, including but not limited to traffic accidents, traffic delays, adverse weather conditions or other unforeseen delays, as we are not responsible in these situations. Your insurance should also cover loss of or damage to baggage and equipment as we will not be held responsible for any lost or damaged property. Our liability will not exceed the cost of one leg of the transfer.

11. Baggage

Action Transfers will not be held responsible for damage to or loss of baggage, luggage, sports equipment or other items. It is your responsibility to ensure your property is loaded onto the vehicle appropriately and you must have insurance that will cover any loss or damage to luggage and personal items.

12. Data Protection

We keep your mobile phone number solely for contacting you during your holiday to communicate important information. We use your email address to contact you with information regarding your holiday and also to let you know about our offers and promotions. We will never sell or loan your details to a company outside of the Action Group of companies and you can ask us to unsubscribe at any time.

13. Force Majeure

Action Transfers will not be in breach of contract or liable for a refund where any failure to perform any of its obligations results from events beyond its reasonable control including but not limited to acts of God, war, riots, terrorist activity, industrial dispute, acts of government, natural or nuclear disaster, adverse weather conditions, fire, or closure of ports and airports.