Full Terms & Conditions 1. Transfers: are provided by SARL Action Groupe, a French registered company number 884051319, French transport licence number 2022/84/0000845 or by SARL Action Transfers, a French registered company number 907798680, French transport licence number 2021/84/0003122 2. Bookings: can only be confirmed by completing the booking form on this website. 3. Payment: must be made in full at the time of booking by credit or debit card. On occasion, we may allow payment in cash on arrival - if we do this, we will still require a valid credit card to make the booking which will be charged for the full transfer cost if you fail to arrive for your transfer. We reserve the right to retain your credit card details to allow us to take payment for any changes in transfers, additional transfers, re-booked transfers or damage caused to our vehicles. 4. Delays: actiontransfers.com, SARL Action Groupe and SARL Action Transfers accept no responsibility for any delays or missed flights as a result of traffic delays or other incidences outside of our control. We allow 3-4.5 hours before your flight time to get you from resort, with the aim of getting you to the airport 1-3 hours before your flight, so please be prepared to be picked up on time. If you are not ready on time, we will leave you behind to prevent delays to other passengers and no refund will be made. If your incoming flight is delayed, we will wait for you for as long as possible without impacting other passengers. It may be necessary to move you to a later transfer, which will involve a wait at the airport. If you are delayed more than 45 minutes, we will cancel your transfer and rebook you on a new, later transfer. If you are on a private transfer, we may move you on to a shared transfer service to ensure a speedier transfer to resort. If we do this, we may charge you for the new transfer and may not refund the original transfer but will provide a receipt and statement for you to make a claim against your travel insurance. We ask you for your arrival time in Geneva and the time your return flight leaves Geneva. We accept no responsibility if the times you give us are incorrect and on busy days we may not be able to reschedule your transfer. If we do have to reschedule your transfer, we will charge you for any additional costs that we incur by increasing driver hours, reducing vehicle loads etc; or for the price of a new transfer, whichever is lower. Of course, there are certain days when due to bad weather or multiple delays, all the best planning means nothing. In these cases, we ask for your patience while we ensure everyone gets to and from the airport as quickly and as safely as possible. 5. Early arrivals: Our drivers usually leave resort at around the same time as you leave your departure airport. Therefore, in the unusual event of an early arrival, your driver may not be there to meet you and there could be a slightly longer wait than normal, especially if other flights are on time or slightly delayed. Please wait at the arranged meeting place and the driver will come and find you. We calculate waiting time from the scheduled arrival time of your flight. 6. Contact: We require a mobile number to contact you on in the case of any problems or delays and to inform you of your return collection time. 7a. Cancellations: In the event of your non-arrival for a transfer, no refund will be given. In the event of you cancelling a transfer, the following applies: 14 days notice or less before first booked transfer - no refund 15-27 days notice before first booked transfer - 50% refund 28 days or more before first booked transfer - 90% refund In the event of cancellations due to weather conditions, no refund will be given. Please ensure this is covered by your winter sports insurance. 7b. Coronavirus Covid-19 and other pandemic clause: FOR BOOKINGS MADE BEFORE 19/12/2021 a) You cannot travel due to Government advice in your home country. In this situation, the resorts and/or accommodation remain open and our services are available but the outbound country’s governing authorities specifically advise against all but essential travel to the destination due to Covid-19. b) You are not allowed to travel into the country or resort at the time of travel. In this situation, we are able to provide our services, but you are denied access to the destination due to national, regional or local government-imposed restrictions, including the closure of borders, or tourist activities being prohibited due to Covid-19, including the mandatory closure of all tourist accommodation in the booked destination locality or the closure of the ski lifts or activities in the resort. c) Non-availability of our services. In this situation, we are not allowed to provide our services due to local or national government decree. In these situations and where you inform us of your cancellation less than 28 days before travel, we will offer a voucher to the value of your booking valid for 18 months from the time of travel. - In these cases and where you cancel 28 days or more before the first leg of your trip, our standard Terms and Conditions apply. - In these cases and where you cancel LESS than 28 days before the first leg of your trip, we will offer a voucher to the value of your booking valid for 18 months from the time of travel. REFUSAL ON YOUR PART TO BE VACCINATED OR TO ABIDE BY TESTING OR OTHER REQUIREMENTS (SUCH AS MASK WEARING) DOES NOT CONSTITUTE A VALID REASON FOR REFUND OR CANCELLATION. Positive testing or contracting Covid is not included and should be covered by your travel insurance. FOR BOOKINGS MADE AFTER 19/12/2021 We will no longer offer a Covid booking clause - it is the clients responsibility to take insurance to cover any unforeseen circumstances including illness from Covid, inability to travel due to failing a Covid test, closure of resort, closure of borders or any other Covid related reason. No refunds or credit notes will be issued and bookings cannot be moved to a later date. 8. For Avoriaz and Flaine transfers: if the road is closed by the police due to bad weather or we consider it a danger to yourself and our staff to complete the journey to or from Avoriaz reception or Flaine, we reserve the right to ask you to take the Prodains telepherique to a safer collection point or to stay at a hotel in Les Carroz. In this case, we are unable to offer any refund or assistance with the cost of the cable car or hotel. 9. Conduct: No drinking or smoking is allowed on any vehicle and we expect passengers to behave with respect to our drivers and vehicles, abiding by all local laws. We will not carry any passengers who are intoxicated. In the event of any damage being caused, your card will be charged for the full cost of the repairs. In the event that a vehicle needs to be cleaned due to sickness or other reasons, an immediate 50 euro charge is payable to the driver. 10. Insurance: It is your responsibility to ensure you have travel insurance that covers you for any delays outside of our control, including but not limited to traffic accidents; traffic delays; adverse weather conditions or other unforeseen delays, as we are not responsible in these situations. Your insurance should also cover loss of or damage to baggage and equipment as we will not be held responsible for any lost or damaged property. In any case, our liability will not exceed the cost of one leg of the transfer. 11. Baggage: Actiontransfers will not be held responsible for damage to or loss of baggage, luggage, sports equipment or other items. It is your responsibility to ensure your property is loaded onto the vehicle in an appropriate way and you must have insurance that will cover any loss or damage to luggage, sports equipment and any other personal items. 12. Data protection: We keep your mobile phone number solely for the purposes of contacting you during your holiday to communicate important information (such as collection times). We use your email address to contact you with information regarding your holiday and also to let you know about our offers and promotions. We will never sell or loan your details to a company outside of the Action Group of companies and if you change your mind about receiving our offers, you can ask us to unsubscibe at any time. 13. Force Majeure: Action Transfers will not be in breach of contract or liable for a refund where any failure to perform any of its obligations under these booking conditions results from events, circumstances or causes beyond its reasonable control including but not limited to acts of God, war or threat of war, riots, civil strife, terrorist activity, industrial dispute, acts of government, natural or nuclear disaster, adverse weather conditions, fire, closure of ports and airports or similar events.